Rhino Trading UK LTD Cancellation Policy

To ensure your complete satisfaction, Rhino Trading UK LTD has implemented a liberal cancellation policy. If you need to cancel an order for any reason, please follow these simple instructions:

Unshipped Orders

If your order hasn't shipped, give us a call at UK: 01934 8848848 to cancel your order. Once you give us your name and order number, we'll cancel your order and refund the charges based on your payment method. we don't answer the phone, leave a message with your name, order number and contact information. We'll get right back to you.

Shipped Orders

If your order has already left our warehouse, you can still change your mind. Give us a call at UK: 01934 8848848 to let us know what happened and get a return authorization number. We'll need your name, your order number and your contact information. If we don't answer, leave us a message, and we'll get right back to you. Once your package arrives, return it by tracked mail to:

Rhino Trading UK LTD
PO Box 456
Banwell
BS29 6HE
United Kingdom

Unless your product(s) is damaged or defective, please return the item(s) in the same condition you received it in with all packaging materials intact. It's OK if you just changed your mind, but please tell us if there was any problem with your order so that we can remedy the situation.

Please include the following with your return:

Your Name
Your Order Number
Your Return Authorization Number
Your Contact Information Including Address, Phone Number and Email Address
Reason for Your Cancellation
Whether You Prefer a Refund or a Replacement

As soon as we receive your return, we will refund your purchase price or send you a replacement item. If you paid by credit card, we will credit your account. Otherwise, all refunds are in the form of a check. Note that your refund may be delayed if the original payment has not yet cleared.

Your Complete Satisfaction is Our Top Goal

If you're ever less than 100% satisfied with any product purchased from Rhino Trading UK LTD, let us know about it, and we'll do our best to correct the problem. It's our goal to earn your loyalty by providing you with a completely risk-free shopping experience and outstanding customer service.We're sorry it didn't work out this time. Visit us again soon!